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Checkout accepts the standard payment options shown on the payment step, typically major cards and common digital wallets. The full, current list always appears at checkout, which is the accurate source since available methods can change by region and over time. If a method you expect is missing, it may not be supported in your country, or there may be a temporary issue. For the exact options and any region-specific details, see the payment step at checkout or Payment methods, tax-free payment, financing, and payment troubleshooting.

Returns depend on the item and its condition. Stock products in unused, resalable condition are generally easier to return than custom-made units, which are built to your individual specification. There are usually conditions around timing and the state of the product, and some made-to-order items may not be returnable for that reason. Rather than quote terms that may change, please check our current returns policy for exactly what qualifies and how to start a return, or contact support with your order number and we will guide you. To review the terms, see Returns, exchanges, cancellations, and warranties.

Most systems are made to order, so each unit is built to your specification before it ships. Custom production takes longer than a stock item that is ready to send, and the exact timeframe depends on the base, the level of customization, and current demand. Because production time is a logistics detail that can change, check the current estimate shown at checkout or on the product page rather than relying on a fixed number. If timing matters for an event, plan ahead and keep a spare unit in rotation so you are never waiting on a single order. For current production and shipping estimates, see Production times, shipping times, and package tracking.

Once your order ships, you receive a confirmation with a tracking number and a link to follow the delivery. You can also view order status and tracking in your account under your order history. If tracking has not updated for a while, it usually means the carrier has not yet scanned the next checkpoint rather than a problem. Give it a little time before worrying. If you did not receive tracking details or the link does not work, contact support with your order number and we will resend them. For more on tracking and delivery, see Production times, shipping times, and package tracking.

If you need to change or cancel, contact support as soon as possible: the earlier you reach us, the more we can do. Because most systems are made to order, there is a point after which production has begun and changes or cancellation may no longer be possible, since the unit is built specifically for you. Stock items that have not yet shipped are generally easier to amend. The exact window and terms are set out in our policy, so please check the current cancellation policy or ask support to confirm what applies to your order. To review the terms, see Returns, exchanges, cancellations, and warranties.

Custom orders are made specifically to your specification, which generally limits refund eligibility compared with stock items, since a bespoke unit cannot be resold to another customer. That said, if something is wrong with the order, such as a fault or a build that does not match what was agreed, that is handled differently from a change of mind. Because the exact terms can change, please check our current returns and refunds policy for how custom orders are treated, or contact support with your order details so we can review your specific case. To review the terms, see Returns, exchanges, cancellations, and warranties.