Help centre
Answers, without the runaround.
Start with the practical answer. If you still need help, a real person will walk through it with you.
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Where would you like to start?
Ordering
Sizing, specs and lead times
How do I know what size to order?
Sizing depends on the system and your fitting plan. Review the current product specifications or contact us before ordering.
How long does production take?
Production and dispatch timing varies by product and configuration. Check the current product page or contact us before ordering when timing matters.
Which base should a first-time wearer choose?
The right base depends on your routine, desired coverage, fitting plan, and the current product specifications. A consultation can help you compare the options.
Can I change or cancel my order?
Order changes and cancellations depend on the product and its current status. Contact us promptly so we can explain the available options.
Fitting
First wear and attachment
Do I need a stylist to fit it?
A stylist can help with fitting and finishing, while some systems can be prepared for self-application. Contact us for guidance based on the system you are considering.
What if it doesn’t fit on the first wear?
Contact us with your order details so we can review the current fitting and adjustment options with you.
What adhesive should I use?
Attachment method depends on the base, routine, and current product guidance. Contact us if you need help comparing the options.
Care
Washing, reattaching, lifespan
How much maintenance is really involved?
Maintenance depends on the base, attachment method, activity level, and care routine. Follow the current instructions for the products you use and ask for guidance when something changes.
What affects a system’s lifespan?
Base construction, attachment, activity, cleaning, storage, and handling all affect wear. Product-specific guidance belongs on the current product page and care instructions.
Can I swim or shower in it?
Water compatibility depends on the system, attachment method, and current care guidance. Check the product instructions before exposure.
Which products should I avoid?
Use the current care guidance for your selected system and products. Contact us if you need a recommendation for your routine.
Orders
Shipping, returns and refunds
How do I track my order?
Tracking and order updates depend on the product and delivery service. Contact us with your order details if you need the current status.
What’s your return policy?
Review the current return policy before ordering. Eligibility depends on the product, its condition, and the policy in effect at that time.
What’s the refund policy on custom orders?
Review the current custom-order policy before ordering. It explains the options that apply to the specification and order status.
What payment methods do you accept?
Available payment methods are shown at checkout.
Still stuck?
Ask a person who can help you compare.
Email us or book a consultation to talk through the current options.