Since July 27, 2023, invoices are also available directly in order confirmation emails via the link "Download invoice". From your account, you have the possibility to download your invoices for your orders yourself. For this, you need to have created an account beforehand. In case of connection problem, do not hesitate to contact our team. Download your invoice: For professionals, the VAT number (if added), is available on all invoices in your account. If you wish to make changes to your billing, you can do so via your account in the MY PROFILE tab

is not the manager of your credit and cannot inform you about your file. Our payment partner Alma now offers the possibility to pay your orders in 2x, 3x or 4x. For this, simply proceed as usual, add your items to the cart, enter your information, then click on the "Alma" payment mode to be redirected to the credit payment screen. You will obtain Alma's agreement during your payment, after a few seconds. Payment in 4x is only available outside Belgium and depends on the rules of each country. For more information, you can contact Alma. Manage your monthly payments easily From your Alma account, you will get an overview of current monthly payments and remaining sums to pay. Remember that will not be the payment manager and that the payment contract is between you and Alma. We will be unable to process your requests on this subject. Alma is available from €50 to €2000 of purchase. Available for private and professional customers in France, Belgium, Spain, Germany, Italy, Austria, Ireland, Luxembourg, Netherlands. Since October 21, 2022, payment in installments is available for custom confections.

Private Clients If you are a private client residing in Europe, then your country's tax will be automatically applied to your shopping cart. However, if your delivery address is outside of Europe, the price will automatically be displayed tax-free. For this, a account must be created so that the tax is removed. The VAT will no longer be visible from the cart validation step, so you will need to proceed with payment information (delivery, payment method etc... ). Professional Clients If you are a professional located in Belgium, then the value added tax (VAT) will be automatically applied but can be deducted from your quarterly declaration. However, if you are a professional located outside of Belgium, then you receive tax-free prices. For this, a professional account must be created upstream and your VAT number must be valid. The addition of the VAT number is done internally by our team. We sometimes receive requests from clients having created an account with a delivery address outside of Europe to receive tax-free prices, then a request for address modification is subsequently requested to establish transport within Europe. It goes without saying that in this case, payment of the delivery country's tax will be required before shipping the order. In case of refusal of VAT payment, the order will be cancelled.

First, check the basics: card number, expiry, security code, and billing address all match your card, and the card has available funds. A failed payment is often a bank security check rather than a problem on our side, so contacting your bank to approve the transaction frequently resolves it. You can also try a different payment method shown at checkout, or refresh and attempt again. If the payment keeps failing and your details are correct, contact support with the email you used and a description of the error, and we will help. Do not re-enter your card repeatedly, as that can trigger further blocks. For more, see [Payment methods, tax-free payment, financing, and payment troubleshooting](https://hairsolutions.co/pages/help/payment-methods-tax-free-payment-financing-and-payment-troubleshooting).

Tax handling for business or professional purchases depends on your location and tax rules, and on the documentation you can provide. Because this varies by jurisdiction and is governed by current policy, the right step is to confirm eligibility and the process with us before ordering rather than assume a tax-free option applies. If you are a salon, stylist, or business buyer, contact support with your business and tax details and we will tell you what is possible for your region. For more, see [Payment methods, tax-free payment, financing, and payment troubleshooting](https://hairsolutions.co/pages/help/payment-methods-tax-free-payment-financing-and-payment-troubleshooting).

Where an installment or pay-over-time option is available, it appears as a payment choice at checkout, with the provider's terms shown before you confirm. Availability depends on your region and the current providers we work with, so the checkout page is the accurate place to see whether it applies to your order. Any eligibility checks, fees, or schedules are set by the installment provider, not by us. For current options and details, see the payment step at checkout or [Payment methods, tax-free payment, financing, and payment troubleshooting](https://hairsolutions.co/pages/help/payment-methods-tax-free-payment-financing-and-payment-troubleshooting).

Checkout accepts the standard payment options shown on the payment step — typically major cards and common digital wallets. The full, current list always appears at checkout, which is the accurate source since available methods can change by region and over time. If a method you expect is missing, it may not be supported in your country, or there may be a temporary issue. For the exact options and any region-specific details, see the payment step at checkout or [Payment methods, tax-free payment, financing, and payment troubleshooting](https://hairsolutions.co/pages/help/payment-methods-tax-free-payment-financing-and-payment-troubleshooting).