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Common questions
When is my order sent out after I make the payment?
Stock: ships in 3–5 working days. Custom: 4–12 weeks depending on base/knot; full cap/extra-long hair +2 weeks; rush options available; add-ons add 1–3 working days.
How long does shipping take?
Lifespan varies by base material and care quality. Polyurethane systems typically last 3-6 months, lace systems last 2-4 months, and combination bases can last 4-6 months. With meticulous care, some users extend these timeframes. Remember that toupees are consumable products designed for temporary use, not permanent solutions.
Delivery
We offer carriers BPOST, DPD and DHL Express for the delivery of your orders. For Belgium, only BPOST is offered, because it is a 24h delivery. For France you have the choice between DPD (3 to 4 days delivery) and DHL Express (24h). For other countries, DHL International remains the fastest and most reliable carrier. For more information, do not hesitate to consult this page. Shipping of stock hair systems is done within 12 working days maximum. The times above are therefore to be added to shipping times. For example for a DHL Express delivery to France it takes 12 working days + 24h, i.e. 13 working days maximum. The sections below can help you in case of delivery problems: Package delivered but not received If your package tracking indicates that delivery is made, but you have not received your package, we invite you first to check with your neighbors or your guardian. Most of the time a package indicated as delivered can be found with a close relative nearby. Otherwise, it will be necessary to contact our customer service so that an investigation is set up with our transport manager. Via this link, you can download the declaration of non-receipt required by the carrier for the opening of an internal investigation. If despite searches, we fail to find your package, a complaint will then be necessary for coverage by our insurance. Blocked package Your package tracking may indicate that your package is blocked at a certain stage. If this lasts over time, we recommend first contacting the carrier concerned because this allows most of the time to understand the reason for the blockage. If despite this, you do not manage to be delivered, our team remains available to do the necessary. Damaged package Our shipping service ensures to protect your packages as much as possible so that deliveries are made safely. However, it may happen that your package is damaged during transport. If you receive a damaged package we recommend that you refuse it initially. If by opening your package, you notice that certain products are broken, then do not hesitate to contact our service by sending photos of the problem as well as the shipping label. Missing or incorrect products In case of missing item, or not corresponding to the order made, the customer is invited to refuse delivery or to formulate precise and dated reservations on the delivery note, then to contact customer service within a reasonable time at the address: mailto:contact@.eu In the absence of reservation formulated upon receipt, any subsequent claim relating to a visible missing item upon delivery may be subject to verification based on quality control and traceability elements held by. Each order is indeed the subject of photographic and video control before shipment, with precise weighing before and during routing, attesting to the conformity of shipped products. These elements can be produced in case of litigation as proof of conformity. sends with tracking and insurance systematically for each package. In the case of coverage following a delivery problem (lost, not received, or stolen package), our declaration of non-receipt must be filled out, then a complaint must be filed with the gendarmerie. This procedure allows our brand to perform coverage by insurance. Our insurance manager may be obliged to contact the competent services if a testimony proves not to be justified.
Can I cancel or modify my order?
Can I sleep with my system on?
Content Type: FAQ
Created time 2: December 1, 2025 3:33 AM
Status: Not starte
Content Type: FAQ
Created time 2: December 1, 2025 3:33 AM
Status: Not starte
Do you ship internationally?
Do you ship internationally?
Content Type: FAQ
Created time 2: December 1, 2025 3:33 AM
Status: Not started
Content Type: FAQ
Created time 2: December 1, 2025 3:33 AM
Status: Not started
How do I track my order?
Accurate measurement prevents costly sizing errors. For full coverage systems, measure your hair loss area from front hairline (or where you want it positioned) to back crown limit, side to opposite side at widest point, and overall perimeter if possible. Compare measurements to supplier sizing charts carefully—sizes described as "medium" or "large" vary between suppliers, so rely on actual dimensions rather than descriptive labels. When uncertain between two sizes, order slightly larger since professionals can trim excess but cannot expand insufficient coverage. Some suppliers offer sizing consultation services reviewing your photos and measurements to recommend appropriate sizes. For frontal hairpieces, template creation provides most accurate sizing though measurements work adequately for standard recession patterns.
Stock Shipping/Delivery Times
You may notice different shipping times depending on your stock orders. This is completely normal as we offer a very large stock of hair systems. Most "standard" shades are available immediately, while others require a double-check before shipment, which generally takes longer but never exceeds 12 working days. At, we have implemented a hybrid production and shipping system to meet the varied needs of our clients. This system combines two complementary approaches: just-in-time and push flow. Here is how we operate: Just-in-Time Flow Just-in-time is a production method that allows us to manufacture hair systems only when the order is placed. This mode of operation is particularly suitable for: - Custom orders: Each system is made according to your precise specifications (dimensions, density, style, etc.). This process guarantees total personalization and optimal quality. - High-volume orders: For our reseller clients, we manufacture systems based on requested quantities, without intermediate stock, to optimize logistics and reduce costs. Advantages of just-in-time: - Total personalization for the unique needs of our clients. - Better resource management by producing only what is necessary. - Reduction of storage times. Push Flow Push flow relies on anticipated production, based on our demand forecasts. This system is used to make sure immediate availability of certain popular hair system models. Characteristics of push flow: - We produce standard and high-demand items in advance. - These products are available directly most of the time. Advantages of push flow: - Faster shipping. - Immediate response to our clients' needs. Logistics and Shipping We have also optimized our shipping system to make sure fast and secure delivery of your hair systems: - For custom and high-volume orders: Once production is complete, we inform you immediately of the shipment. Times may vary depending on the complexity of the order. - For stock items: Orders are processed within 5 to 12 working days. An estimated delivery date is available on each hair system model's page. We collaborate with trusted logistics partners to guarantee fast and reliable deliveries, whether you are an individual or a professional. At, we are committed to offering you service that lives up to your expectations. If you have questions or wish to know more about our processes, do not hesitate to contact us. We are here to support you at every step! It is important to distinguish between shipping and delivery times, which are two different steps. Delivery to Belgium takes less than 24h via BPOST services. To France, delivery takes 24 to 48h via DHL Express (after shipment).
Custom Configuration Help
Choice of model To start your customization, you must select the hair system model. Polyurethane bases -: 0.03mm polyurethane membrane. -: 0.05mm polyurethane membrane. -: 0.07mm polyurethane membrane. -: 0.09mm polyurethane membrane. Lace base -: fully lace base (Swiss or French). Mixed bases -: lace base with a thin rear polyurethane strip. -: mainly polyurethane base with a lace frontal hairline. -: lace base in the center and polyurethane on the contour. If you are not sure about your model, we recommend using one of our experts to be advised. You can also consult our online comparator or perform your diagnosis. Type of lace - French lace is slightly rougher than Swiss lace. - Swiss lace is the most appreciated for its softness and finesse. The difference between the two types of lace is very slight, almost invisible to the naked eye. The choice of lace type is only available for,, and models. Knot bleaching This option allows for a more natural implantation for lace bases. Our bleaching is 2/3 which is considered "correct" to avoid weakening the attachment point in the base. Knot bleaching is only available for and models. Polyurethane width With the model, you can choose the size of the polyurethane in its width. The default option is 6cm in the center and 5cm on the sides, however if you decide to cut the base to your size, this polyurethane strip may no longer be sufficiently present. Contour polyurethane width For the model, you must define the size of the polyurethane contour. This size will be the same for the entire contour of the hair system, including the frontal line. Hair length The minimum length is 15 centimeters. You can however choose a greater length (20cm, 25cm, 30cm). Beyond 30cm in length, a quote will be established based on the production cost and will be sent to you after validation of your order. Prices vary several times a year due to certain criteria, so it is possible that the rate evolves depending on your orders. Our technicians do not perform haircuts during custom confection. For the model, the default length will be 15cm due to the thickness of the membrane which cannot support too much weight. Choice of color - I send a hair lock: This option allows you to order and send your lock so that the technician determines your shade. Please consult this article regarding sending your hair lock. - Shade according to the sent lock: If you have already placed an old custom order, you can select this option. The technicians will take into account your previous lock for your new confection. - Custom creation: This option will be useful if your shade is not offered in our color ring. Our team will then have to proceed with the custom creation of your color. This option will be paid during your first confection. The shade will be kept and can be used again for your future orders. - Darkroot: By choosing this color option, you opt for a gradient of 2 shades. For example, dark roots (#1B) and light lengths (#613). You can choose the size of the root, for example for a hair length of 15cm = approximately 3cm of roots and 12cm of lengths. - Other color: This option is generally useful for professionals. We will not accept colorimetry mentions (dark brown, chestnut, blonde) or (mix of blonde and chestnut) or (light and dark balayage). We offer shades with many different nuances that are not part of standard colorimetry, these mentions will therefore be incomprehensible to our technicians. The price of your custom confection may increase depending on the color. The final price will be sent to you before the start of production of your hair system. White hair - No white hair: This means you do not wish to add white to your initial color. - Synthetic fiber: Choosing synthetic fiber will allow you not to have to perform de-yellowing care. White hair can tend to yellow over time. With synthetic fiber, the color will remain the same throughout the use of your hair system. - Natural: Beyond 50% white hair, we strongly recommend opting for natural (white) hair, as the texture may be less pleasant. Our synthetic fiber is not "synthetic hair", it is a high quality fiber that can be heated to 180°C and washed like natural hair. The percentage goes from 5% to 5%, we do not accept variants like 12%, 61%. Density It is important to choose the density of your hair system well, because if it is too high it can bring an unnatural effect. Densities from 50% are considered very light, 80% as light, and 100% as a light/normal density. Densities beyond 130% are not really recommended for men because they are very thick and are therefore more suitable for women. Learn more about density For the model, the proposed density option does not exceed 100% due to the thickness of the membrane which cannot support too much weight. We have the possibility to offer you a different density on certain areas of the hair. This allows you for example for the frontal line to have a less dense effect and therefore reproduce identically a natural implantation. If you do not wish to opt for a different density on the frontal line, you can choose "identical to global density". Implantation style You have the possibility to choose the implantation style to create your favorite movement. - Freestyle: This implantation style is the most appreciated, because it allows all possible hairstyles. You can create a styled/messy effect, raise the hair completely upwards, but also create a parting in the center or on the side. We generally recommend this implantation style. - Backwards: As its name suggests, this style allows an implantation towards the back for perfect movement if you only wish to style your hair raised. It is preferable to opt rather for freestyle if you sometimes flatten your hair on the forehead. Frontal hairline You have the possibility to choose different shapes of borders, so as to obtain a result close to your original frontal implantation. In the case of a confection according to the template, the frontal hairline will be that of your template. Wave type We offer several different waves, ranging from "straight" to "afro". You can thus choose the wave that corresponds to you the most. It's also possible to reproduce the effect you want based on a photo. If you have naturally straight hair, we recommend choose a very slightly wavy texture, which will give a more natural effect than totally straight hair. Learn more about the wave In the case of a wavy, curly, frizzy or afro wave, it is possible to notice a slight lightening of the color, due to the techniques used to achieve various curls. Size and dimensions of the base Size of the base - Less than or equal to 20 x 25cm: If the size of your system is maximum 20 x 25cm (20 being the width and 25 being the length), this option must be selected. You can however customize your size, for example 15 x 20cm or 22 x 23cm. - Greater than 20 x 25cm: Beyond the size 20 x 25cm, we consider it a total hair replacement. The confection will be done only using a template to reproduce the curve of your skull. Dimensions of the base - Standard size: It is 20 x 25cm (width x length) and generally suits all our users. A cut will have to be made before installation. - Confection according to a new template: This option allows you to send us your new template so that our technicians can make the mold of your system. The use of a template will be essential if your measurements exceed the standard size (20 x 25cm). Learn more about the template The fees for the new template will be counted only during the new manufacture. For your future orders, you can choose the option " already has the template". - already has the template: If you have already placed an old order with a template, this option will be useful and will allow you not to finance the creation costs for a new template. When selecting this option, a dedicated box appears to let you add the number of the old order for which this same template was used. - I know my measurements: For this option, it is important to know your measurements perfectly in length and width. The manufacture will be done according to these measurements and the size cannot be modified once the confection is launched. Therefore, important to pay particular attention if you choose this option. For this option, a box appears to let you add your measurements. The processing of your order begins upon receipt of your template. We count 3 to 5 additional days for the routing of the template to our production line. The technician will not take into account texts present on the template. The mentions "F" and "B" must be added with a marker on your template. F = Front (at the front of the template), B = Back (at the back of the template). Manufacturing times When validating your custom order, you can choose your production time. The standard option (10 to 14 weeks) is selected by default, you can however choose Express manufacturing which will add an additional cost to your order. With the Express option, your confection will be made in 4 to 6 weeks. A delay of 4 to 6 weeks is necessary for an Express confection. It may be that the manufacturing time is longer depending on the options you choose. If you opt for a larger size, or a high density, an additional delay of several days/weeks may be necessary. In case of combined purchase with other products (stock system, care products, etc... ) the shipping times will be those of your custom system (the longest). It will not be possible to request multiple shipments for one order. We therefore advise you to split your purchases into 2 orders. In the 1st order, you can order your stock products, and in the second, your custom confection. Special requests and photos The "Add a comment" box allows you to add a particular request to your custom confection. Depending on your requests, our team may contact you to adapt your confection or the price of your hair system. Remember that the indications present in this comment space may not be respected. We mainly take into account the initial form of your custom confection. Adding a photo allows you to bring clarifications to your order form. You can use this space to add a visual of the desired wave, or the overall style you wish to obtain. You can choose the removal of excess frontal hairline. The excess polyurethane is useful if you wish to define yourself the start of the hair implantation on the frontal line. By default, the frontal surplus is present. If you check the box, this excess border will be removed. This option is only available for models having polyurethane in the frontal line. Lace bases will not be eligible for frontal surplus removal. Our support team is available to help and advise you for the customization of your custom-made hair system. Do not hesitate to contact our services in case of doubts.
How long does shipping take?
Lifespan varies by base material and care quality. Polyurethane systems typically last 3-6 months, lace systems last 2-4 months, and combination bases can last 4-6 months. With meticulous care, some users extend these timeframes. Remember that toupees are consumable products designed for temporary use, not permanent solutions.
Color Ring Return
When you rent the color ring online, you receive 3 working days to use the color panel to compare your own hair to various shades we offer. The return of the color ring you must make to the address:, Passage de la Poste 13, 7700 Mouscron, Belgium. The return of the color ring must only be done by direct delivery, we refuse delivery to relay points such as "Mondial Relay". You remain free, however, to choose the carrier of your choice. In the case of a rental, the deposit is returned to the initial payment method upon receipt of the color ring by our services and after verification. If you return the color ring by your own means, it is important to send it with tracking and insurance to obtain compensation in case of loss of the package.
What is your return policy?
What's your return policy?
Content Type: FAQ
Created time 2: December 1, 2025 3:33 AM
Status: Not started
Content Type: FAQ
Created time 2: December 1, 2025 3:33 AM
Status: Not started
Custom Manufacturing Times
When validating your custom order, you can choose your production time. The standard option (10 to 14 weeks) is selected by default, you can however choose Express manufacturing which will add an additional cost to your order. With the Express option, your confection will be made in 4 to 6 weeks. The price of the Express option can vary from one order to another and can sometimes be unavailable depending on the period. Delivery method For your custom confection, you receive the usual carriers (DHL, BPOST), however in case of combined purchase with other products (stock system, care products, etc... ) the shipping times will be those of your custom system (the longest). It will not be possible to request multiple shipments for one order. We therefore advise you to split your purchases into 2 orders. In the 1st order, you can order your stock products, and in the second, your custom confection. A delay of 4 to 6 weeks is necessary for an Express confection. It may be that the manufacturing time is longer depending on the options you choose. If you opt for a larger size, or a high density, an additional delay of several days/weeks may be necessary.
Subscription Product Purchase
The PayPal payment method is available for subscription purchases since March 15, 2025. PayPal's general conditions apply upon subscription confirmation. Buying products online can be a simple and convenient process, but what happens when you need these products regularly? That's where recurring purchases come in. In our shop, we offer a subscription purchase option, which allows you to receive your favorite products at regular intervals, ranging from 1 to 6 months. This convenient solution can save you time, money and ensures you never run out of products you need. In this comprehensive article, we will guide you through everything you need to know about recurring purchases. 1. Which products are eligible for recurring purchases? In our shop, many products are available for purchase by subscription, such as some standard hair prostheses, hair glue, care products, and much more. 2. How to buy a product by subscription? The subscription process is simple: - Select the product you want to buy using the "Purchase by subscription" option on the product page. - Choose the delivery frequency that suits you, ranging from 1 to 6 months. - Add the product to your cart and proceed to payment as you would for a single purchase. 3. Manage your subscriptions Once you are registered for recurring purchases, you can manage your subscriptions in your customer account. Here is what you can do: - Change delivery frequency: You have the flexibility to change the frequency at any time. If you need products more frequently or less often, simply modify this option in your account. - Pause or cancel: If you do not want to receive a product during the next delivery, you can pause the subscription for a specific delivery. You can also cancel the subscription completely if you no longer need it. - Make an immediate purchase: If you need to renew your order immediately without waiting for automatic renewal, you can in your subscription by clicking on "Place a new order". - Update payment method: You can change your bank card in your account to avoid a payment error. For this, simply click on "Change payment mode". A secure link will be sent to you by email to update the payment method. - Change delivery address: You can update your shipping information if needed. The delivery price will not change with your new information. Our team may contact you if your delivery you must make to another country. 4. Advantages of recurring purchases - Time saving: No need to place an order every time you need your essential products. They will arrive automatically at your door according to your schedule. - Money saving: Recurring purchases can offer special discounts compared to single purchases. You save not only on products, but also on shipping costs depending on the offers proposed during subscription. - Availability guarantee: You will never run out of essential products, even if their demand is high. Your products are reserved for you. If a product is out of stock during the new subscription period, your recurrence is automatically paused. - No commitment: Purchase by subscription does not commit you in any way! You can cancel the subscription at any time in your customer account, via the "Subscriptions" tab. 5. Billing and payment You will be billed automatically for each subscription delivery. Ensure your payment method is up to date in your customer account to avoid interruptions in your deliveries. In case of refused payment, our software automatically presents a new payment 3 times and in case of new error, your subscription is automatically terminated. Currently, purchases by subscription are eligible for payment method by credit card and PayPal. 6. Frequently Asked Questions - Can I modify my current order? Yes, you can make changes to your current order, such as changing the delivery frequency or the product, in your customer account or modify the number of items per order. - Can I use discount codes with recurring purchases? Yes, most discount codes can be applied to recurring purchases, they will however be valid for the first order and not for future debits. - Can I return subscription products? Yes, our return policy also applies to subscription products. You can find out more in the "Returns" section of our shop. - Why do I see multiple shipping costs in the cart? If you buy several products by subscription with a different recurrence, or you add a single product and a subscription, our software calculates the shipping costs accordingly. By opting for recurring purchases, you can simplify the purchasing process by regularly receiving the products you need without worry. Enjoy these benefits and the convenience they offer. If you have additional questions about recurring purchases, do not hesitate to contact our customer service, who will be happy to help you. Professional customers are eligible for subscription products but will not be able to perform untimely cancellations. reserves the right to permanently terminate subscriptions in the case of excessive use of purchase/cancellation to receive additional discounts. Customer accounts may also be suspended or terminated.
Package Tracking
When you place an order in the online store, our shipping team receives your information to process your order. A shipping label is then created automatically based on the information provided when validating your cart. As soon as your label is generated, you receive an email to warn you of the preparation of your package: You can therefore consult your package thanks to the button present in the mail. You then receive a notification by email when your package is shipped. It will then be possible for you to consult its detailed routing on the personalized page: In case of delivery delay by the carrier, you also receive an email with the information. Custom confection tracking Via this page you can obtain details about your custom confection. The different steps are listed according to the progress of your manufacture. In case of delay, comments are added by our technicians to inform you.
Automatic Order Cancellation
Certain situations can lead to the cancellation of an order, manually or automatically. Manual cancellation by our team It may happen that our team proceeds directly to the cancellation of an order, particularly in the following cases: - Frequent repetitions of withdrawals or cancellations from the same customer. - Suspicion of abuse in the use of our cancellation policy. These measures are put in place to protect the availability of our products and guarantee a fair experience for all our customers. Automatic cancellation in case of suspicion of fraud Our security system continuously analyzes transactions made on our site. If an inconsistency is detected in the payment method or if certain security criteria are not respected, the order can be automatically cancelled without prior information to the customer. This measure aims to protect our brand against fraud and avoid chargebacks related to payments contested by dishonest people. If your order was cancelled by mistake and you are not the origin of a fraud or abuse, you can contact our customer service so that we can study your situation.
Order Cancellation
At you receive 14 days of withdrawal for the purchase of your stock hair system. To receive this procedure, it is important not to make modifications to your hair hair system (Humidification, modification of the wave, coloring, styling etc... ). Please consult the return procedure via this article. If you placed your order online and shipment is not in progress, you can contact our brand by email to request cancellation and refund. This withdrawal procedure is not intended for custom-made confections or with a personalized wave, as these are productions made especially for you. Fixation and maintenance products are also not covered for cancellation for hygiene reasons. When you order a custom-made hair hair system, production begins 48 working hours after your purchase. You therefore have the possibility to request the cancellation of your custom confection during this period. Beyond that, a refund may be possible up to 50% of the total amount, but will depend on the progress of your confection.
Can I use store credit?
Where store credit is issued — for example as part of resolving a return or exchange — it can be applied to a future order at checkout. Availability and how credit is granted depend on our current policy, so whether store credit applies to your situation is best confirmed against the live terms or with support. If you have been issued credit and are not sure how to redeem it, contact support with your order number and we will help you apply it. To review the relevant terms, see [Returns, exchanges, cancellations, and warranties](https://hairsolutions.co/pages/help/returns-exchanges-cancellations-and-warranties).
What happens if the product arrives damaged?
If your order arrives damaged, contact support promptly and keep the packaging. Take clear photos of the damage and the package as received, and send them with your order number — this lets us assess what happened and put it right quickly. Reporting soon after delivery helps, as there is usually a window for damage claims. We will tell you the next step, whether that is a replacement or another resolution, based on the situation. Because the exact process and timeframe are set out in our policy, please check the current terms or let support confirm them for your order. To review the terms, see [Returns, exchanges, cancellations, and warranties](https://hairsolutions.co/pages/help/returns-exchanges-cancellations-and-warranties).
What is covered by warranty?
Warranty cover typically applies to genuine manufacturing faults — for example, a defect in the base or construction that is not the result of normal wear, adhesive use, or handling. Day-to-day degradation over a system's expected lifespan is not a fault; it is the normal end of the product's life. Because cover, conditions, and any time limits are set out in our policy and can change, please check the current warranty terms for exactly what is included and how to make a claim, or contact support with photos and your order number. To review the terms, see [Returns, exchanges, cancellations, and warranties](https://hairsolutions.co/pages/help/returns-exchanges-cancellations-and-warranties).
Are custom orders refundable?
Custom orders are made specifically to your specification, which generally limits refund eligibility compared with stock items — a bespoke unit cannot be resold to another customer. That said, if something is wrong with the order, such as a fault or a build that does not match what was agreed, that is handled differently from a change of mind. Because the exact terms can change, please check our current returns and refunds policy for how custom orders are treated, or contact support with your order details so we can review your specific case. To review the terms, see [Returns, exchanges, cancellations, and warranties](https://hairsolutions.co/pages/help/returns-exchanges-cancellations-and-warranties).
Can I return the product if I am not satisfied?
Returns depend on the item and its condition. Stock products in unused, resalable condition are generally easier to return than custom-made units, which are built to your individual specification. There are usually conditions around timing and the state of the product, and some made-to-order items may not be returnable for that reason. Rather than quote terms that may change, please check our current returns policy for exactly what qualifies and how to start a return, or contact support with your order number and we will guide you. To review the terms, see [Returns, exchanges, cancellations, and warranties](https://hairsolutions.co/pages/help/returns-exchanges-cancellations-and-warranties).
Can I change or cancel my order?
If you need to change or cancel, contact support as soon as possible — the earlier you reach us, the more we can do. Because most systems are made to order, there is a point after which production has begun and changes or cancellation may no longer be possible, since the unit is built specifically for you. Stock items that have not yet shipped are generally easier to amend. The exact window and terms are set out in our policy, so please check the current cancellation policy or ask support to confirm what applies to your order. To review the terms, see [Returns, exchanges, cancellations, and warranties](https://hairsolutions.co/pages/help/returns-exchanges-cancellations-and-warranties).
How do I track my package?
Once your order ships, you receive a confirmation with a tracking number and a link to follow the delivery. You can also view order status and tracking in your account under your order history. If tracking has not updated for a while, it usually means the carrier has not yet scanned the next checkpoint rather than a problem — give it a little time before worrying. If you did not receive tracking details or the link does not work, contact support with your order number and we will resend them. For more on tracking and delivery, see [Production times, shipping times, and package tracking](https://hairsolutions.co/pages/help/production-times-shipping-times-and-package-tracking).
When will I receive my system?
Your total wait is production time plus shipping time. For a made-to-order unit, the system is built to your specification first and then dispatched; a ready-to-ship item moves faster. Shipping time then depends on your destination and the method chosen at checkout. Because both stages can change with demand and location, the most accurate estimate is the one shown at checkout and in your order confirmation, and you can follow progress through tracking once it ships. If you need a system by a specific date, order with margin to spare. For current estimates and tracking, see [Production times, shipping times, and package tracking](https://hairsolutions.co/pages/help/production-times-shipping-times-and-package-tracking).
How long does production take?
Most systems are made to order, so each unit is built to your specification before it ships. Custom production takes longer than a stock item that is ready to send, and the exact timeframe depends on the base, the level of customization, and current demand. Because production time is a logistics detail that can change, check the current estimate shown at checkout or on the product page rather than relying on a fixed number. If timing matters for an event, plan ahead and keep a spare unit in rotation so you are never waiting on a single order. For current production and shipping estimates, see [Production times, shipping times, and package tracking](https://hairsolutions.co/pages/help/production-times-shipping-times-and-package-tracking).