Help centre · Practical guide
Payment methods, tax-free payment, financing, and payment troubleshooting
Payment options, business and tax-free purchases, and any installment plans all depend on your region and our current setup, so the accurate, up-to-date details always appear at checkout. This guide explains the general picture and what to do if a payment does not go through.
Accepted payment methods
Checkout accepts the standard options shown on the payment step — typically major cards and common digital wallets. Available methods can vary by region and change over time, so the checkout page is the source of truth for exactly what you can use.
Business and tax-free purchases
Tax handling for business or professional buyers depends on your location, the applicable tax rules, and the documentation you can provide. Rather than assume a tax-free option applies, confirm eligibility and the process with us before ordering.
Financing and installments
Where a pay-over-time or installment option is available, it appears as a choice at checkout with the provider's terms shown before you confirm. Availability depends on your region and the current providers, and any checks or fees are set by that provider.
If a payment fails
Check that your card number, expiry, security code, and billing address all match, and that funds are available. A failed payment is often a bank security check, so approving it with your bank frequently resolves it. You can also try another method shown at checkout. Avoid re-entering your card repeatedly, which can trigger further blocks.
Important constraints
- Accepted methods, tax-free eligibility, and financing vary by region and can change.
- Checkout is the source of truth for current options.
- Installment terms are set by the provider, not by us.
When to contact us
For tax-free or business purchases, or a payment that keeps failing with correct details, contact support with your details and any error message and we will help.
Related articles
- Returns, exchanges, cancellations, and warranties
- Production times, shipping times, and package tracking
- Custom configuration help
- What payment methods are available?
- What should I do if my payment fails?
FAQ
What payment methods can I use? The standard options shown at checkout — typically major cards and digital wallets. The current list always appears at the payment step.
Why did my payment fail? Often a bank security check or a small detail mismatch. Confirm your card details, approve the charge with your bank, or try another method.
Agent-safe answer
Payment options, tax-free eligibility, and financing vary by region/setup — checkout is the source of truth. Methods: typically major cards + digital wallets. Business/tax-free: confirm eligibility and process before ordering. Installments (where offered) appear at checkout, provider sets terms. Failed payment: check details, approve with bank, try another method, don't re-enter repeatedly. [All payment specifics flagged for Vincent to confirm.]
Source notes
Spine from retained Help Center payment content. No specific accepted methods, tax terms, or financing providers stated — all flagged for Vincent's confirmation.