Subscription Product Purchase

The PayPal payment method is available for subscription purchases since March 15, 2025. PayPal's general conditions apply upon subscription confirmation. Buying products online can be a simple and convenient process, but what happens when you need these products regularly? That's where recurring purchases come in. In our shop, we offer a subscription purchase option, which allows you to receive your favorite products at regular intervals, ranging from 1 to 6 months. This convenient solution can save you time, money and ensures you never run out of products you need. In this comprehensive article, we will guide you through everything you need to know about recurring purchases. 1. Which products are eligible for recurring purchases? In our shop, many products are available for purchase by subscription, such as some standard hair prostheses, hair glue, care products, and much more. 2. How to buy a product by subscription? The subscription process is simple: - Select the product you want to buy using the "Purchase by subscription" option on the product page. - Choose the delivery frequency that suits you, ranging from 1 to 6 months. - Add the product to your cart and proceed to payment as you would for a single purchase. 3. Manage your subscriptions Once you are registered for recurring purchases, you can manage your subscriptions in your customer account. Here is what you can do: - Change delivery frequency: You have the flexibility to change the frequency at any time. If you need products more frequently or less often, simply modify this option in your account. - Pause or cancel: If you do not want to receive a product during the next delivery, you can pause the subscription for a specific delivery. You can also cancel the subscription completely if you no longer need it. - Make an immediate purchase: If you need to renew your order immediately without waiting for automatic renewal, you can in your subscription by clicking on "Place a new order". - Update payment method: You can change your bank card in your account to avoid a payment error. For this, simply click on "Change payment mode". A secure link will be sent to you by email to update the payment method. - Change delivery address: You can update your shipping information if needed. The delivery price will not change with your new information. Our team may contact you if your delivery you must make to another country. 4. Advantages of recurring purchases - Time saving: No need to place an order every time you need your essential products. They will arrive automatically at your door according to your schedule. - Money saving: Recurring purchases can offer special discounts compared to single purchases. You save not only on products, but also on shipping costs depending on the offers proposed during subscription. - Availability guarantee: You will never run out of essential products, even if their demand is high. Your products are reserved for you. If a product is out of stock during the new subscription period, your recurrence is automatically paused. - No commitment: Purchase by subscription does not commit you in any way! You can cancel the subscription at any time in your customer account, via the "Subscriptions" tab. 5. Billing and payment You will be billed automatically for each subscription delivery. Ensure your payment method is up to date in your customer account to avoid interruptions in your deliveries. In case of refused payment, our software automatically presents a new payment 3 times and in case of new error, your subscription is automatically terminated. Currently, purchases by subscription are eligible for payment method by credit card and PayPal. 6. Frequently Asked Questions - Can I modify my current order? Yes, you can make changes to your current order, such as changing the delivery frequency or the product, in your customer account or modify the number of items per order. - Can I use discount codes with recurring purchases? Yes, most discount codes can be applied to recurring purchases, they will however be valid for the first order and not for future debits. - Can I return subscription products? Yes, our return policy also applies to subscription products. You can find out more in the "Returns" section of our shop. - Why do I see multiple shipping costs in the cart? If you buy several products by subscription with a different recurrence, or you add a single product and a subscription, our software calculates the shipping costs accordingly. By opting for recurring purchases, you can simplify the purchasing process by regularly receiving the products you need without worry. Enjoy these benefits and the convenience they offer. If you have additional questions about recurring purchases, do not hesitate to contact our customer service, who will be happy to help you. Professional customers are eligible for subscription products but will not be able to perform untimely cancellations. reserves the right to permanently terminate subscriptions in the case of excessive use of purchase/cancellation to receive additional discounts. Customer accounts may also be suspended or terminated.