Delivery

We offer carriers BPOST, DPD and DHL Express for the delivery of your orders. For Belgium, only BPOST is offered, because it is a 24h delivery. For France you have the choice between DPD (3 to 4 days delivery) and DHL Express (24h). For other countries, DHL International remains the fastest and most reliable carrier. For more information, do not hesitate to consult this page. Shipping of stock hair systems is done within 12 working days maximum. The times above are therefore to be added to shipping times. For example for a DHL Express delivery to France it takes 12 working days + 24h, i.e. 13 working days maximum. The sections below can help you in case of delivery problems: Package delivered but not received If your package tracking indicates that delivery is made, but you have not received your package, we invite you first to check with your neighbors or your guardian. Most of the time a package indicated as delivered can be found with a close relative nearby. Otherwise, it will be necessary to contact our customer service so that an investigation is set up with our transport manager. Via this link, you can download the declaration of non-receipt required by the carrier for the opening of an internal investigation. If despite searches, we fail to find your package, a complaint will then be necessary for coverage by our insurance. Blocked package Your package tracking may indicate that your package is blocked at a certain stage. If this lasts over time, we recommend first contacting the carrier concerned because this allows most of the time to understand the reason for the blockage. If despite this, you do not manage to be delivered, our team remains available to do the necessary. Damaged package Our shipping service ensures to protect your packages as much as possible so that deliveries are made safely. However, it may happen that your package is damaged during transport. If you receive a damaged package we recommend that you refuse it initially. If by opening your package, you notice that certain products are broken, then do not hesitate to contact our service by sending photos of the problem as well as the shipping label. Missing or incorrect products In case of missing item, or not corresponding to the order made, the customer is invited to refuse delivery or to formulate precise and dated reservations on the delivery note, then to contact customer service within a reasonable time at the address: mailto:contact@.eu In the absence of reservation formulated upon receipt, any subsequent claim relating to a visible missing item upon delivery may be subject to verification based on quality control and traceability elements held by. Each order is indeed the subject of photographic and video control before shipment, with precise weighing before and during routing, attesting to the conformity of shipped products. These elements can be produced in case of litigation as proof of conformity. sends with tracking and insurance systematically for each package. In the case of coverage following a delivery problem (lost, not received, or stolen package), our declaration of non-receipt must be filled out, then a complaint must be filed with the gendarmerie. This procedure allows our brand to perform coverage by insurance. Our insurance manager may be obliged to contact the competent services if a testimony proves not to be justified.